Overview
From login issues and payment failures to remote troubleshooting, From login issues and payment failures to remote troubleshooting.
Customers expect products not just to work — but to be supported when they don’t. Aabasoft’s Technical & Product Helpdesk offers Tier 1 and Tier 2 technical support services for software platforms, devices,mobile apps, digital products, and IT services
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Accurate diagnosis & resolution.
Structured troubleshooting and issue resolution processes focused on identifying root causes and minimizing service disruptions.
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Ticket logging in CRM/ITSM platforms.
Organized ticket management and incident logging across CRM and ITSM platforms for improved tracking and support visibility.
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Escalation to engineering/product teams when needed.
Streamlined escalation workflows that ensure complex technical issues are efficiently routed to relevant engineering and product teams.
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Knowledge base-driven support.
Knowledge base-supported assistance that enables faster troubleshooting, accurate guidance, and consistent support experiences.
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Remote troubleshooting & issue handling.
Remote technical support services designed to diagnose, troubleshoot, and resolve user-reported issues efficiently.
02. Sectors
Sectors That We Serve
We support customer experience operations across multiple industries:
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BFSI & Fintech App
App login issues, payment failures, KYC help, OTP/authentication assistance.
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Telecom & ISP
Router setup, network issues, speed complaints, device troubleshooting.
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SaaS & Software Products
Platform onboarding, feature support, bug logging, Tier-2 escalations.
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E-commerce & Retail Tech
Order portal errors, refund process, payment gateway issues.
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Healthcare / Hospital IT Systems
Appointment platform support, patient app login, telemedicine setup.
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Aviation & Travel Tech (DigiYatra etc.)
App activation, face ID issues, QR scanning, system sync failures.
Our Offers
Delivering Smarter BPO Support for Better Customer Experiences
Customer Support Satisfaction
Support Channels
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Tier 1 & Tier 2 Product Support
Basic issue handling + advanced technical analysis + step-by-step resolution.
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Omni-Channel Tech Desk
Support through voice, email, chat, WhatsApp, remote screen sharing.
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Knowledge Base & SOP-Driven Responses
Every call backed by product manuals, FAQs, and internal resolution workflows.
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Remote Troubleshooting & Screen Assistance
Secure screen control, app settings guidance, configuration walkthroughs.
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Ticketing & Escalation Management
Integrated with systems like Zoho Desk, Freshdesk, Jira, ServiceNow, Zendesk.
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Real-Time Reporting & SLA Compliance
Resolution time tracking, escalations, and daily/weekly performance metrics.
04. Testimonials
Trusted By 10,000+ Happy Customers
04. Testimonials
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Product Manager
- Fintech Mobile App
Aabasoft reduced our tech-related customer complaints by 60% in just two months. Their Tier 1 & Tier 2 support alignment is seamless.
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IT Head
- Telecom provider
Their team handles modem/router setups, VoIP issues, and app logins with precision — and escalates only real tech breakdowns.
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Airport Digital Services
- CIAL DigiYatra
From face-recognition glitches to app activation help, Aabasoft’s tech desk ensures passengers are never stranded.
05. Case Studies
We provide a comprehensive range of BPO solutions tailored business
06. Our Offerings
What Includes:
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Application/Product Helpdesk (Voice/Chat/Email)
Multi-channel application and product helpdesk support delivered through voice, chat, and email assistance workflows.
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Tier 1 – Basic troubleshooting, FAQs, walkthroughs
First-level technical support focused on basic troubleshooting, user guidance, FAQs, and issue resolution assistance.
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Tier 2 – Complex issues, internal backend validation
Advanced support handling for complex technical issues, backend validations, and operational troubleshooting workflows.
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Remote desktop/app assistance
Remote desktop and application support services designed to assist users with configuration,troubleshooting, and issue resolution.
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API / Integration issue logging
Structured API and integration issue tracking workflows for improved technical coordination and incident visibility.
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Mobile & Web App Support
Dedicated support services for mobile and web applications focused on usability, troubleshooting, and customer assistance.
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Firmware/device configuration guidance
Technical guidance for firmware setup, device configuration, and operational troubleshooting support.
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Ticketing (Jira, Freshdesk, Zoho, ServiceNow)
Structured release communication support that keeps users informed about updates, fixes, and product enhancements.
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Release update & user communication support
Structured release communication support that keeps users informed about updates, fixes, and product enhancements.
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Product onboarding/training assistance
Product onboarding and user training assistance designed to improve adoption, usability, and customer confidence.
